Frequently Asked Questions

Yes, we always welcome new patients to our practice! Please see the list of insurances that we accept under the "Office Info-Insurances" Menu Tab.

If your child is new to the practice and needs a well visit, please note that we need all prior records sent to our office before making your appointment. This gives our doctors adequate time to prepare prior to your appointment and that means less wait time. It also allows for us to give an appropriate amount of time for the appointment in case there are additional issues to discuss and make sure that the last well visit has been at least one year prior for insurance purposes. If the entire chart is unavailable in time, we ask that you please have your prior doctors office fax the vaccine records and last well summary to our office in the meantime. Thank you and welcome aboard!

Yes, a meet-and-greet is a great way to get acquainted with our office and our doctors. During this visit, we will answer any questions that you have about our practice or your new child. Visit our Expectant Parent's page for more information.

Yes, we promote breastfeeding. The American Academy of Pediatrics recommends breastfeeding babies for the first six to twelve months. Breastfeeding helps defend children against infections, prevents allergies, and protects against a number of chronic conditions. While experts believe that breast milk is the best nutritional choice for infants, breastfeeding may not be possible for all women.

Some women have specific medical considerations that impede breastfeeding; others choose to feed by formula because of discomfort, work schedule, or lifestyle choices. In these cases, an iron-fortified, milk-based infant formula is a good alternative. We will gladly discuss your diet and feeding concerns at your child's well care visit, or please call during office hours to speak with our experienced nursing staff.

Please refer to our Insurance page to review a list of accepted insurance providers.

To make an appointment please call our office at 610-374-7400. To ensure the best use of time, for both our physicians and patients, all of our office visits are by appointment only. We ask that you arrive at our office 10 - 15 minutes prior to your scheduled appointment time. This will allow you to complete any necessary paperwork and to update any demographic and insurance changes. If you must cancel an appointment, please notify us as soon as possible so we can offer that time to someone else.

Emergencies arise. We will advise you if there is going to be a delay in seeing you. If your schedule won't allow you to wait, we will be happy to reschedule your appointment. We do appreciate your patience and cooperation during our busy times and we will make every effort to keep your wait time to a minimum.

Prescription refill requests are encouraged to be made through our patient portal.  You may also call our office and follow the prompts for our prescription refill line. Allow one business day for all routine prescription refills.

For prescriptions that require prior authorization from your insurance company, please plan ahead to allow at least three to five days for refill approval. 

Our routine health maintenance visit schedule follows the American Academy of Pediatrics vaccine guideline for children.

We recommend that your newborn be seen in our office 1-2 days after discharge from the hospital. Our staff understands the importance of this first visit and will make every effort to schedule this visit promptly.

Every effort is made to arrange your child's well care and follow up visits with the physician of your choice. When your child is ill, he or she may see any one of our physicians.

For Non-Urgent Referrals:  When one of our doctors refers you to a specialist, our care coordinators will normally contact you within 1 week to assist in scheduling your appointment.

For Urgent Referrals:  When one of our doctors determines that you need an urgent referral, we will contact you within 1 day, and attempt to schedule your appointment within 1-2 weeks.

For Stat Referrals:  Your referral will be initiated immediately. Please remain in our office while your referral is processed, then proceed to your specialist.

All of our office locations are open Monday through Friday. In addition, our Wyomissing office is also open Saturday, Sunday and Holidays for sick appointments only. That means we are open every day of the year!

As our daily schedule is subject to change, please call to confirm office hours.

The goal of a sick child visit is to quickly diagnose the problem and start any necessary treatment that will help your child feel more comfortable. In addition to reviewing your child’s symptoms and medical history, a sick visit may include diagnostic tests and a complete physical exam.

To help protect your child from many serious infectious diseases, we follow the immunization schedule recommended by the American Academy of Pediatrics. Please discuss your immunization questions and concerns with any of our pediatricians.

A pediatrician is a medical doctor who specializes in the care of children. Pediatricians have undergone special training in the health and illnesses of infants, teens and young adults, and the majority of pediatricians are certified by the American Board of Pediatrics after passing a comprehensive exam.

Pediatricians provide preventive health care for children in good health and medical care for children who are acutely or chronically ill. They also provide parents with support and advice with issues such as growth and development, safety and prevention, nutrition, and emotional wellness to foster a lifetime of good health.

If you’re ever in doubt about whether your child needs a sick visit, call our office. Our staff will ask a few questions to determine the severity of your child’s symptoms, and then help you decide if you need to come into the office.

You can schedule same-day sick visits any time the office is open, which includes every weekday. We also schedule same-day sick visits on Saturday, Sundays and holidays in our Wyomissing office.

As all children are different, we advise following several appropriate steps to advance your child's diet based on age and development. Please discuss these steps with our providers at your well care visit.

You will receive a call quickly with any lab results that require urgent attention. Other abnormal lab results will be addressed promptly by the provider that ordered the labs or tests. Normal values are reviewed and addressed by the physician that ordered them.

We have a nursing service answering calls for us when our office is closed. They will provide advice to you, and in an emergency may contact the physician on call. Refill of medications and referrals will not get handled after hours.

IN THE EVENT OF A LIFE THREATENING EMERGENCY, CALL 911.

Immunizations are a series of shots given to children at different ages to help ward off serious, and potentially fatal, childhood diseases. Making sure your child receives immunizations when scheduled is the best way to help protect your child from potentially fatal diseases.

According to the American Academy of Pediatrics, vaccinations have reduced the number of infections from vaccine-preventable diseases by more than 90%. If you're apprehensive about vaccinations, please do not hesitate to contact our office.